What to do when you get the error from Uscis page:
Your Case Cannot be Found at This Time in Case Status Online
USCIS Case Status Online
You are not the only person who saw the error message – Your case can not be found at this time in Case Status Online. Please check your receipt number and try again.
USCIS have redesigned the case status website and made it more informative. Almost everyone looking at USCIS case status online seen similar errors and its due the following reason
The United States Citizenship and Immigration Service (USCIS) National Benefits Center (NBC) Liaison Committee has identified that there is a problem with the interface tool for the “Case Status Online.”
Not only has this problem caused much delay in the recording of new receipt numbers in the system, it has hampered the updating of status information for those cases already in the online system. The Liaison Committee stated that the issue was not limited to NBC filings, and that the problem has been recurring.
The NBC Liaison Committee did not provide a time estimate of when they expected the interface to be fixed.
So, if you USCIS online case status shows error message, have your employer or immigration attorney follow-up with USCIS.
Use this CASE Status tool to find the H1B, H4, L1, OPT and several other immigration and non-immigration applications with USCIS. The website isn’t a reliable source of info. Id recommend signing up for the email and text updates as well as it will tell you when the web has been updated.
if you cant see your updates with your numbers, there may be an error in the way that you are inputting your number. make sure that there are no spaces at the start of the entry field, then check the last digit is the same as well
USCIS case status website is just showing blank screen with no status for many users. Many people have reported that they were able to get the status by clearing their browser cache or using the chrome
Don’t worry. It is an issue with USCIS website and will be resolved soon.
Many people receive the receipt number not recognized error. It is an issue with USCIS online website and not your receipt.
There are two websites to check your USCIS case status. One is maintained by DHS and other is by USCIS. Both seem to have different status in many cases. Most users have reported that DHS website give
Receipt number is not working on USCIS website or you receive the error saying your receipt number is not recognized. There is no need to worry or panic.
This could be an error on USCIS website if you have thoroughly verified your receipt number on i797C notice of receipt and everything matches correctly.
Check the Status of Your case
If you have an Application Receipt Number from the USCIS, you can check the status of your case online.
The 13-character Application Receipt Number can be found on application notices you have received from the USCIS. Do not enter dashes (“-“) when you enter a receipt number. However, all other characters, including asterisks(“*”), can be included if listed on your notice as part of the Application Receipt Number.
USCIS receipt not recognized validation Error
Answered by 3110 USCIS Users:
Validation Error(s) You must correct the following error(s) before proceeding:
My Case Status does not recognize the receipt number entered. Please check your receipt number and try again. If you need further assistance, please call the USCIS Contact Center at 1-800-375-5283.
If you are still not able to check your case status, it is a good idea to call the USCIS number mentioned (1-800-375-5283) and check what could be wrong with your receipt number.
If your USCIS case status does not recognize your receipt number entered in 2024, there are a few things you can try to troubleshoot the issue:
- Verify that the receipt number you entered is correct: Double-check that you entered the correct receipt number. Receipt numbers are 13 characters long and usually begin with three letters (such as EAC, WAC, LIN, or SRC) followed by a series of numbers.
- Wait a few days and try again: Sometimes, there may be a delay in updating the USCIS system with your case status. Try waiting a few days and checking again.
- Contact USCIS: If you continue to have trouble, you can contact USCIS for assistance. You can call the USCIS Contact Center at 1-800-375-5283 or submit an online request for assistance through the USCIS Contact Center Inquiry form. Make sure to provide your receipt number and any other relevant information.
- Check for other updates: If your case status is not available, it’s possible that USCIS has not yet updated the status of your case. Keep an eye on your mailbox for any USCIS notices or letters, and check your email for any updates from USCIS.
Is anyone facing an invalid receipt number on the USCIS website for H1B 2024?
Try Browser’s Private Mode
Many times, the USCIS website may not work correctly due to browser’s cookie (technical term). Just open your browser’s private mode (Chrome – ‘In-cognitio mode’), launch USCIS case status website and now use your receipt number to check.
If it works, then you need to clear your ‘browsing history’ and cookies from normal window to make USCIS website work correctly.
None of the Options Work for you?
If you are not able to check your case status on either DHS website or USCIS website, then there is no need to worry.
As long as you have an official USCIS paper receipt with the receipt number printed on it, your case is valid. USCIS websites sometimes do not display the correct status or recognize case number of many people. You are not alone.